Remote and Phone IT support

Remote Support

Remote IT support allows us to fix most IT problems by remotely connecting to your computer. This means we can access your computers for maintenance and support without being physically in the room with you. Once connected, we take control of the computer being serviced and perform any task required, such as installing updates or troubleshooting. We can fix most IT problems using a remote connection, except in cases where the computer won’t turn on, hardware failures and Internet access problems. In these cases, we can do the work on site or you can bring your computer to us.


  • Installing, reinstalling and updating software
  • Installing and configuring peripheral devices, such as a printer
  • Removal of viruses and malware
  • Removal of unused software
  • Performing data backups, such as Outlook email backup
  • Completing software and hardware audits of your computer
  • and much more…

As well as being both cost and time efficient, remote support is also user friendly and can be setup on your computer within seconds. So for expert technical support at any time follow the steps below to download this beneficial support solution.. Whatever computer problem you need fixed, we can help! Check out our services to find more information of exactly the kind of computer repair service you’re looking for, or fill out our Ask a Question form and one of our trained managers will be happy to help!

Start a remote support session

If you require remote desktop or laptop support, enter the session ID given to you by your technician.

If you need remote support for your smartphone or tablet, download the Apple or Android app from the links below and then enter the session ID given to you by your technician.

How remote IT support works
Schedule an Appointment
You can book an appointment on this page. If you need a quick solution, book a 30-minute session. For a few problems, book a 60-minute session and if you’re not sure what solution you need, call our support team on 0203 695 2175.
If we can’t solve your problem during a pre-paid remote session, we’ll ask you if you want to continue the session, for which you’ll be billed accordingly.
Get Connected
Please go to LiveChat or call our support team on 0203 695 2175 at an appointed time. A technician will guide you through the connection process and connect to your computer safely and securely via remote access.
You are in control of the connection process at all times and can terminate it at any time.
Sit Back and Relax
Once connected via remote access, the specialist will look at the problem you want to solve and get to work. When the technician has finished the work, they will confirm that you are satisfied and disconnect.
Service Guaranteed
We offer a 7-day money back guarantee, so if we are unable to fix your problem, you will receive an immediate full refund. What’s more, if your problem recurs within 7 days, we’ll fix it again, free of charge. Customer service is of the highest priority to us, so if a problem can be fixed, we will fix it.

Why choose us?

These are some of the reasons why customers choose us.

Fixed Pricing

Quality Counts

We Are Fast

OnSite Services

Don’t worry, help is just a phone call away…