Reliable IT support for your users, servers and business
Remote-first IT support for businesses and home users. We support your staff and look after Microsoft 365, physical and virtual servers, monitoring, patching and backups — with clear response times and predictable monthly costs.
At a glance
Response target on support requests
£50 or £75 per user, minimum £300 a month
Onsite in London, elsewhere by arrangement; remote worldwide
Pro Technologies Limited, company no. 08184949
How we help
Three ways of working with us. Most businesses start with managed support.
Managed IT Support
Day-to-day IT support and proactive management of your systems, for a fixed monthly fee. Helpdesk, monitoring, patching and security, looked after by the same engineers every time.
Learn more →Remote User Support
Fast help for your staff wherever they work. Windows, macOS and Linux desktops, Microsoft 365, email, printers, VPN and business applications — resolved in a secure remote session.
Learn more →Server Support
Monitoring, maintenance and emergency cover for physical and virtual servers. Windows Server, Linux, Active Directory, Hyper-V and VMware, with regular backup checks.
Learn more →Managed business email on your own domains — from £99 a month →
What support includes
- Helpdesk for your users
- Remote troubleshooting
- Proactive monitoring
- Patch management
- Endpoint protection — deployed and managed (licences charged separately)
- Microsoft 365 administration
- Accounts set up for new starters and closed for leavers
- Backup monitoring
- Liaison with your suppliers
- IT documentation kept up to date
Support hours: Monday to Friday, 9am–6pm. Saturday, 10am–5pm. We aim to respond to every request the same working day.
Who we work with
Small businesses
Companies of 5 to 50 people that rely on IT every working day.
London offices
Businesses that mostly need remote help but occasionally want someone on site.
Remote and hybrid teams
Staff working from home or from several locations, in the UK or abroad.
No internal IT
Companies without an IT department, or with one IT person who needs cover.
What you get out of it
Less downtime
Proactive monitoring helps us spot problems early and reduce disruption.
Faster answers
Your staff know where to turn when something stops working.
Predictable costs
A fixed monthly amount instead of hourly billing.
Proactive maintenance
Updates, patches and backups happen on a schedule, not after an incident.
One accountable partner
One company responsible for your IT, including talking to your other suppliers.
How we start working together
Step 1
Send us your details
A short form or email about your business, your team and what currently goes wrong.
Step 2
IT health check
We look remotely at your devices, Microsoft 365 tenant, servers and backups, and write down what we find.
Step 3
Onboarding
We document your systems, set up monitoring and protection, and agree how your team contacts us.
Step 4
Ongoing support
Day-to-day help for your staff, with regular reviews of what could be improved.
What it costs
One price per person, per month. No hidden add-ons: projects, migrations, hardware and out-of-hours work are quoted separately.
Without servers
For businesses with no servers of their own, working entirely in Microsoft 365 and other cloud services.
£50
per user, per month
- Helpdesk for your users
- Remote support for Windows, macOS and Linux
- Microsoft 365 administration
- Patching and endpoint protection — deployed and managed (licences charged separately)
- Accounts set up for new starters and closed for leavers
- Backup monitoring
- Documentation and regular reviews
Most common
With servers
For businesses running their own servers, physical or virtual, on site or in a data centre.
£75
per user, per month
- Everything in the Without servers plan
- Server monitoring and maintenance
- Windows Server and Linux administration
- Hyper-V and VMware
- Patching and scheduled maintenance windows
- Backup restore testing
- Capacity and performance monitoring
Minimum £300 per month. A smaller team still needs the same setup, monitoring and attention, so support starts at £300 regardless of headcount.
12-month agreement or month to month. The prices above are for a 12-month agreement. Month to month, with no minimum term: £60 / £90 per user (minimum £360 a month), one month's notice, plus a one-off £250 onboarding fee for documenting your systems and setting up monitoring.
Unlimited remote support under fair use: day-to-day help for your users and systems is included. Projects, migrations, new site builds, hardware, licences and out-of-hours work are quoted separately.
Common questions
Tell us about your IT
Send us a few details about your IT and we will reply with a free written assessment and quote — no obligation. We will tell you whether we can help.