Reliable IT support for your business — from Microsoft 365 to servers
Remote-first IT support for businesses. We support your staff and look after Microsoft 365, physical and virtual servers, monitoring, patching and backups — with clear response times and predictable monthly costs.
Need help at home? Computer repairs and one-off IT support →
At a glance
Response target on support requests
£50 or £75 per user per month on a 12-month agreement, minimum £300 a month
Onsite in London, elsewhere by arrangement; remote worldwide
Pro Technologies Limited, company no. 08184949
How we help
Support for your staff, upkeep of your systems and servers.
Managed IT Support
Day-to-day IT support and proactive management of your systems, for a fixed monthly fee. Helpdesk, monitoring, patching and security — you deal directly with the engineers who look after your systems.
Learn more →Remote User Support
Fast help for your staff wherever they work. Windows, macOS and Linux desktops, Microsoft 365, email, printers, VPN and business applications — handled in a secure remote session.
Learn more →Server Support
Monitoring, maintenance and emergency cover for physical and virtual servers. Windows Server, Linux, Active Directory, Hyper-V and VMware, with regular backup checks.
Learn more →Managed business email on your own domains — from £99 a month →
What support includes
- Helpdesk for your staff
- Remote diagnostics and troubleshooting
- Workstation monitoring
- Workstation updates
- Antivirus protection — installation and maintenance
- Microsoft 365 administration
- Staff account management
- Backup monitoring
- Liaison with your IT suppliers
- IT documentation kept up to date
With servers plan only: server monitoring, updates and maintenance, and backup restore testing.
Antivirus and backup licences are charged separately.
Support hours: Monday to Friday, 9am–6pm. Saturday, 10am–5pm, London time, excluding English public holidays. We aim to respond to every request the same working day.
Who we work with
Small and medium-sized businesses
Companies that need regular support for their staff and upkeep of their IT systems.
Businesses with several offices
Support for staff and IT systems across branches, cities and countries.
Remote and hybrid teams
We help staff working in the office, from home and on the move — anywhere in the world.
Businesses with or without in-house IT
We take care of your IT, or help your own team with specific tasks.
Remote support worldwide. On-site visits in London and within the M25, further afield by arrangement.
What you get out of it
We spot problems earlier
We monitor your systems and respond to alerts to help address problems before they disrupt work.
Your staff have someone to turn to
We help with computers, email and everyday work software, so your staff don't have to sort out technical problems on their own.
Predictable IT costs
A fixed monthly fee for support. Licence costs and any work outside the plan are agreed in advance.
One IT partner for your business
Staff support, looking after your systems and dealing with your other IT suppliers — all through one team.
How to get started
Step 1
Tell us about your business
Fill in the form or email us: how many people need support, which systems you use and what you need help with.
Step 2
Assessment and proposal
We assess the state of your IT and clarify what you need. Then we send a written proposal with the scope of services and the price.
Step 3
Onboarding
Once the terms are agreed, we document your systems and set up access, monitoring and protection. We show your staff how to ask for help.
Step 4
Ongoing support
We help your staff, keep an eye on your systems and carry out planned maintenance. We suggest improvements as needed.
What it costs
A fixed price per user, per month. Projects, migrations, hardware and out-of-hours work are quoted separately.
Without servers
For businesses without their own servers that use Microsoft 365 or other cloud services.
£50
per user, per month
On a 12-month agreement
- Remote support for your staff: Windows, macOS and Linux
- Microsoft 365 administration
- Workstation monitoring
- Updates and antivirus protection — installed and maintained
- Staff account management
- Backup monitoring
- Documentation and regular IT health reviews
With servers
For businesses with physical or virtual servers — in the office, in a data centre or in the cloud.
£75
per user, per month
On a 12-month agreement
Using our Managed VPS? Staff support is charged at the Without servers rate; the VPS and application support are charged separately.
Everything in Without servers, plus:
- Server monitoring and maintenance
- Windows Server and Linux administration
- Hyper-V and VMware virtualisation management
- Scheduled server updates
- Backup restore testing
- Load and performance monitoring
Terms
- 12-month agreement: £50 without servers or £75 with servers, per user a month. Minimum £300 a month. After the first year it continues month to month at the same rate, with one month's notice.
- Month to month: £60 without servers or £90 with servers, per user a month. Minimum £360 a month; one month's notice to end the service.
- Onboarding for month-to-month plans: a one-off £250 to document your systems and set up monitoring.
Charged separately: licences, projects, migrations, new office set-ups, hardware, on-site visits and out-of-hours work. We agree the price in advance.
Computer help for home users
We repair computers and laptops and set up devices and software. One-off help, with no support contract.
Computer help and repairsCommon questions
Tell us about your IT
Tell us which systems you use and what you need help with. We will prepare a written proposal with the scope of services and the price — free and with no obligation.