Skip to Content

Reliable IT support for your users, servers and business

Remote-first IT support for UK businesses. We look after your team, Microsoft 365, physical and virtual servers, monitoring, patching and backups — with clear response times and predictable monthly costs.

Book a free IT consultation Need urgent IT help?

At a glance

Same working day
Response target on support requests
Prices published
£45 or £60 per user, minimum £300 a month
Romford, Essex
Onsite across London and Essex, remote UK-wide
Registered since 2012
Pro Technologies Limited, company no. 08184949
UK-based support
Remote assistance nationwide
London onsite visits
Windows, macOS, Linux, Microsoft 365 and servers

How we help

Three ways of working with us. Most businesses start with managed support.

Managed IT Support

A complete IT department for your business, for a fixed monthly fee. Helpdesk, monitoring, patching and security, looked after by the same engineers every time.

Learn more →

Remote User Support

Fast help for your people wherever they work. Windows, macOS and Linux desktops, Microsoft 365, email, printers, VPN and business applications — resolved in a secure remote session.

Learn more →

Server Support

Monitoring, maintenance and emergency cover for physical and virtual servers. Windows Server, Linux, Active Directory, Hyper-V and VMware, with backups that are checked rather than assumed.

Learn more →

What support includes

  • Helpdesk for your users
  • Remote troubleshooting
  • Proactive monitoring
  • Patch management
  • Endpoint protection
  • Microsoft 365 administration
  • Starter and leaver processing
  • Backup monitoring
  • Liaison with your suppliers
  • IT documentation kept up to date

Support hours: Monday to Friday, 9am–6pm. Saturday, 10am–5pm. We aim to respond to every request the same working day.

Who we work with

Small businesses

Companies of roughly five to fifty people who depend on their IT every working day.

London offices

Businesses that mostly need remote help but occasionally want someone on site.

Remote and hybrid teams

Staff working from home or from several locations across the UK.

No internal IT

Companies without an IT department, or with one IT person who needs cover.

What you get out of it

Less downtime

Problems are found and dealt with before they stop people working.

Faster answers

Your staff have somewhere to turn instead of working around a fault.

Predictable costs

A fixed monthly amount instead of an unpredictable hourly bill.

Proactive maintenance

Updates, patches and backups happen on a schedule, not after an incident.

One accountable partner

One company responsible for your IT, including talking to your other suppliers.

How we start working together

Step 1
Discovery call

A short conversation about your business, your team and what currently goes wrong.

Step 2
IT health check

We look at your devices, Microsoft 365 tenant, servers and backups, and write down what we find.

Step 3
Onboarding

We document your systems, set up monitoring and protection, and agree how your team contacts us.

Step 4
Ongoing support

Day-to-day help for your people, with regular reviews of what could be improved.

What it costs

One price per person, per month. No hidden add-ons: projects, migrations, hardware and out-of-hours work are quoted separately.

Without servers

For businesses with no servers of their own, working entirely in Microsoft 365 and other cloud services.

£45

per user, per month

  • Helpdesk for your users
  • Remote support for Windows, macOS and Linux
  • Microsoft 365 administration
  • Endpoint protection and patching
  • Starter and leaver processing
  • Backup monitoring
  • Documentation and regular reviews
Request a proposal

Most common

With servers

For businesses running their own servers, physical or virtual, on site or in a data centre.

£60

per user, per month

  • Everything in the Without servers plan
  • Server monitoring and maintenance
  • Windows Server and Linux administration
  • Hyper-V and VMware
  • Patching and scheduled maintenance windows
  • Backup restore testing
  • Capacity and performance monitoring
Request a proposal

Minimum £300 per month. A smaller team still needs the same setup, monitoring and attention, so support starts at £300 regardless of headcount.

Minimum term 12 months. It takes the first weeks to document your systems and put monitoring in place; the contract reflects that.

Unlimited remote support under fair use: day-to-day help for your users and systems is included. Projects, migrations, new site builds, hardware, licences and out-of-hours work are quoted separately.

Common questions

Our managed package runs on a twelve-month term so that we can invest in setting your systems up properly. Project work and one-off support do not require a contract.

Monday to Friday, 9am to 6pm, and Saturday, 10am to 5pm. We aim to respond to every request the same working day. Work outside these hours can be arranged in advance.

Yes. Most issues are resolved remotely, which is faster for everyone, but we visit offices in London and within the M25 when hands-on work is needed. Visits further afield are arranged by agreement.

Often, yes. Several of our clients have one internal IT person and use us for cover, out-of-hours escalation, servers or specialist work.

We follow the Cyber Essentials scheme as a working baseline for the businesses we support, and we can prepare your company for certification if you need it for contracts or insurance.

We do. Repairs, upgrades and home visits continue under Home IT and Repairs, and existing customers are unaffected.

Let us take a look at your IT

Book a free thirty-minute consultation. No obligation and no sales script — we will tell you plainly whether we can help.

Book a free IT consultation