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020 3695 2175

info@pro-technologies.co.uk

Terms & Conditions of Service

1. Definitions:

Pro Technologies Limited, trading as Pro Technologies; hereinafter referred to as “Pro Technologies”.

Pro Technologies is a limited company, specialised in repair, maintenance of computer equipment and providing a wide range of other IT services. Company registered in England and Wales, number 08184949 with its registered office at: 35 Wild Rose House, 3 Firwood Lane Romford, RM3 0FQ.

The customers of Pro Technologies may include individuals, unincorporated businesses, partnerships, limited companies and other organisations or anyone requiring the services of Pro Technologies; hereinafter referred to as “the customer”.

“Item” within this document refers to any article, software, hardware and associated accessories or other tangible objects belonging to the customer that is the subject of any discussion with Pro Technologies. Item is also inferred to be singular or plural.

2. Customer Service:

2.1.  Services withdraw: Pro Technologies reserves the right to withdraw offers and services at its discretion, including any free services.

2.2.  Quotations: any price quoted for a part cannot be guaranteed, either because the price of the part has increased, the part required for the repair is different or the part is not available anymore. If the price is more than that which was agreed upon to perform the repair, and the customer does not wish to proceed with the repair, Pro Technologies will return the item back to the customer unrepaired free of charge.

2.3.  Discounts: any discounts offered are only applicable to labour charges. Pro Technologies will only accept one discount with any single purchase, Pro Technologies will take the highest applicable discount when faced with multiple options.

2.4.  No Fix, No Fee: Our No Fix, No-Fee policy means simply that if Pro Technologies does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made.

 2.5. Exclusions to the  No Fix, No Fee policy:

2.5.1. When the customer requests Pro Technologies not to proceed with a repair which it is able to effect to resolve the problem.

2.5.2. When Pro Technologies is able to resolve the problem or effect the repair, but the customer does not possess the required software disc or product key. If the computer’s Operating System is to be re-installed, the customer must provide Pro Technologies with an original licensed Operating System disc and a valid Product Key.

2.5.3. When Pro Technologies provides a clear and precise diagnosis of a failed component but the customer decides not to proceed with the replacement.

2.5.4. The policy does not apply to data recovery, virus or spyware problems, issues with third parties or to cases in which the computer suffered from power surges.

3. Guarantee:

Pro Technologies offers a one-year guarantee on most Mac, laptop and computer repairs, 6 months guarantee for tablet repairs and 3 months for mobile phone repairs (see below for exclusions).
Pro Technologies offers guarantees on hardware repairs only. Issues caused by viruses, malware infections, problems with operating systems, software/applications, faults arising from accidental damage or incorrect use of the product are not covered by our guarantees.

3.1. Limited Guarantee:
Although we offer good comprehensive guarantees for most of our repairs, there are some exceptions. Expensive parts for Apple Macs, laptops and PCs will only receive the guarantee offered by the third-party supplier, which is usually 3 months. E.g. MacBook Pro top assembly (screen, glass and lid) will be covered by a 3 months guarantee.
Logic Board, Motherboard, liquid damage, GPU, BGA repairs and battery replacement will be covered by a 3 months guarantee.

If Pro Technologies believes that the item has been misused or tampered with in anyway, the guarantee will be rendered void.

In the event of a guarantee return where a hardware repair has been performed with no parts purchased, we will do our best to repair it. However, if the guarantee repair requires any parts, the customer will pay for them. If the customer wishes not to pay for the parts, Pro Technologies will return the item without repair to the customer and no part/full refund of the costs of the original repair will apply.

3.2. Apple warranty:
Please note that if we repair your Apple device, it is Apple Policy to invalidate your warranty.

4. Cancellation / Diagnostic Fee:

As it can take many hours to carry out a full diagnostic check on your item, often resulting in having to carry out elements of the repair up front, we will charge a diagnostic fee in the event of the repair being cancelled, if a part is not available or if it is not economical to repair. The diagnostic fee will be equal to half the labour cost of the repair, plus any parts which may have been ordered. We may waive any of these charges fully or in part, at our discretion.

5. Loss of Computerised Data:

Pro Technologies strongly recommends that all customers backup their computerised data before any item is given to or left with Pro Technologies for any repair. If required Pro Technologies can backup data on its premises before any work commences, if it is possible, but cannot guarantee this. Pro Technologies will in no way be responsible for any loss of business, data or software due to any failure of the system. The customer is fully responsible for backing up such data.

5.1. Data Recovery: Pro Technologies cannot guarantee the full recovery of customer’s data when recovering data from failed, unhealthy or damaged hard drives, or any other storage devices. However, the customer will still be liable to pay the full price, even if only part of the data is recovered (we may lower the cost at our discretion).

6. Abandoned / Unclaimed Items:

Any item not collected within 3 months will be disposed of. Once the customer’s item has been repaired, declared irreparable or awaiting a response from the customer, it must be collected within 90 days from the time the customer is informed. If the customer fails to collect the said item, Pro Technologies will dispose of, recycle or sell the item to recover costs. Pro Technologies is not responsible for any data loss from unclaimed items.

7. Payment:

Pro Technologies accepts payment by PayPal, Apple Pay, Google Pay, Paym, Revolut, bank transfer, cash or card. Any item received for repair, will remain the property of Pro Technologies until the invoice is paid in full. Payment must be received prior to return of the repaired item. Failure to pay will result in your item being retained for a period of 90 days before being disposed of, recycled or sold to recover costs.

Once the customer has agreed to any work being undertaken, Pro Technologies reserves the right to ask for full or part payment prior to the work being commenced. Where part or full payment is still pending, it will be required on return of the repaired item.

Should payment not be received on the due date or an online payment not received or is reversed, then Pro Technologies will charge interest as detailed in the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2013 which allows interest to be charged at 8% over the Bank of England Base rate and allows recovery of other expenses (http://payontime.co.uk).

Pro Technologies takes the non-payment of its invoices very seriously and does pursue outstanding accounts.

8. Collections & Deliveries by courier service:

Our courier service is covered by a basic £100 insurance, if you require extra insurance cover, you must let us know during the booking of your collection/delivery. For an extra fee we can cover your item up to a maximum of £2500.

9. Data Protection:

Pro Technologies will not share the customer’s data with any third party for any reason without the prior consent of the customer. All data will be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

Pro Technologies has the right to pass on any personal data provided by the customer to relevant authorities including but not limited to the police. In the event that the customer is in breach of these Terms and Conditions, Pro Technologies may also pass on any such information to credit reference agencies and debt recovery agencies.

Some repairs may require the recovery of customer’s data onto our system. This recovered/backed-up/transferred data may be held on our server for up to a maximum period of 3 months.

10. Sales:

Most of the products that we sell come with a 12 Month Guarantee (unless otherwise specified).

The guarantee excludes issues with: battery, charger, charging port, minor cosmetic damage, any physical damage and any OS issues like crashing, freezing, app issues etc.

Please note that any product availability in different colours is entirely dependent on availability of stock.

11. Disclaimer:

Pro Technologies accepts no liability in respect of any problem(s) it may not be able to remedy due to any matter beyond its control. This includes, but is not limited to the age, specification or condition of the customer’s item (e.g. liquid damage, accidental impact damage, etc.).

Under no circumstances shall Pro Technologies be liable, either in contract, tort or otherwise, to the customer, its employees, agents, or any third party, for any injury or damages, including without limitation, any direct, indirect, special or consequential damages, expenses, costs, profits, lost savings or earnings, interruption to business activity, lost or corrupted data, or other liability arising out of, or related to the services provided by Pro Technologies, or out of the installation, de-installation, use of, or inability to use the customer’s computer equipment, hardware, software or peripherals. The customer will, upon demand, indemnify Pro Technologies in respect of any loss, damage or injury arising from the provision of the services. For the avoidance of doubt Pro Technologies has no liability for customer data lost, or damage incurred in any circumstances whatsoever.

It is completely down to the customer to test and check their item fully (not just the repair that was carried out) when they receive the item back from us, to confirm that all works have been carried out as per agreement with Pro Technologies, including any data. Any issues whatsoever must be reported within 14 days of the customer receiving their item from Pro Technologies.
Pro Technologies will in no way be responsible or liable for the loss or damage to an item, or any missing parts or any faults reported after this period – other than any work or parts that are covered by the guarantee.