Home IT and computer repairs
Alongside our business IT support, we still repair computers for people at home and for small offices. Bring the machine to us, post it in, or book an engineer visit in London.
What we repair
Computer repair and upgrade
Desktop PCs that will not start, run slowly, overheat or need more memory and storage.
Laptop repair and upgrade
Screens, keyboards, batteries, charging problems, hinges and storage upgrades.
MacBook repair and upgrade
Diagnostics, storage and memory where the model allows it, liquid damage assessment and macOS problems.
Virus and malware removal
Cleaning an infected machine, checking what was exposed and putting protection back in place.
Hard drive cloning and duplication
Moving everything from an old drive to a new one, or making an exact copy before it fails.
Help and advice at home
Not broken, just confusing? Ask us. Written answers on WhatsApp, or we connect to your computer and sort it out together.
One question
£15
per question
One question on WhatsApp, a clear written answer the same working day.
A week of questions
£45
per week
Up to 5 questions over 7 days. Ideal for a new laptop, phone or email setup.
Remote session
£55
per hour
We connect securely to your computer and fix it or show you how, step by step.
3 hours of remote help
£150
instead of £165
Paid in advance, valid for 3 months. We agree session times on WhatsApp.
Repaired with us? Your first week of questions is £30.
In English, Russian or Lithuanian · Mon–Fri 9–18, Sat 10–17 · If a question turns into a repair, we tell you the price first.
How it works
Tell us what the machine is doing and we will say what we think is wrong and what it is likely to cost. We agree the price with you before any work starts. If we cannot fix it, we will tell you that too.
What customers have said
Always been ready to help
“I have been working with Pro Technologies for about 4 years now, if not more. Whatever problem I have had, they have always solved it. From installing new computers to dealing with computers bought elsewhere, Pro Technologies is always willing to help.”
Review left on our previous website, June 2023
Staff professional and courteous
“From start to finish, the IT staff were incredibly professional and courteous. Their advice was helpful to me. I would recommend them and use them again.”
Review left on our previous website, June 2023
Solved my computer problem
“These guys solved my computer problem in no time at all. Great service! Would highly recommend!”
Review left on our previous website, June 2023
Overall great service
“Bought a pre-assembled PC from them at an amazing price. Great components, no problems and overall great service!”
Review left on our previous website, June 2023
Quick and efficient work
“My computer is working like new again after a quick and efficient job. Great service. I recommend the Pro Technologies team.”
Review left on our previous website, February 2018
Efficient and affordable
“You helped me to solve problems with the WiFi network. Thank you for your fast, efficient and affordable service.”
Review left on our previous website, February 2018
These reviews were left anonymously on our previous website and are reproduced as they were written.
Looking after a business instead?
If you are responsible for the computers a company depends on, our business side covers day-to-day user support, Microsoft 365, servers, monitoring and backups on a monthly contract.
Frequently asked questions
How do I ask a question?
Buy a single question or a week of questions, then message us on WhatsApp +44 7441 913014. We reply in writing the same working day.
What counts as one question?
One topic, for example how to set up your email or how to move photos from your phone. Follow-up questions on the same topic are included.
What if my question needs a repair?
We tell you the price first and only go ahead with your agreement. Repairs are priced separately.
Can you call me?
Help is in writing on WhatsApp or through a remote session. If something is easier to explain by voice, our engineer will contact you.