By securely accessing your systems remotely, our team of friendly engineers will be able to investigate your issues as if they were sitting at your desk and in over 90% of cases will be able to find and implement a fix immediately.
What are the benefits of using remote IT support service?
The biggest benefit is its ease of use and efficiency. If you have a problem or request arise you would most likely want it solved as soon as possible.
Using remote support we can start fixing your IT issues instantly. As soon as you download and run our remote support program, we can connect – and see what you see on your PC screen.
In many cases we can completely diagnose and fully repair your software problems and network problems via remote support, which will save time – we will not need to travel out to you. It will also save you money – we don’t charge a call-out fee for remote support. You only pay for the time needed for the work to be completed.
What IT problems can you fix by remote access?
There are a number of tasks that can be completed via remote support which include:
- Removing viruses
- Installing, reinstalling, and upgrading software
- Removing unused software
- Creating new email accounts
- Running data backups, like backing up your Outlook emails
- Configuring wireless networks (like changing an SSID or wireless key)
- Configuring VPNs and remote access
- Completing computer software and hardware audits
As well as being both cost and time efficient, remote support is also user friendly and can be setup on your computer within seconds. So for expert technical support at any time follow the steps below to download this beneficial support solution.
How Remote IT Support Works
- Schedule an Appointment
– If you have a quick problem you need resolving, then book a 30-minute slot.
– If you have multiple problems, then book a 60-minute slot.
– If you are unsure, call us on 020 3695 2175.
- At the appointed time, please call us on 020 3695 2175.
A technician will safely and securely connect to your computer.
You are in control of the session at all times and can terminate at any time.
- Sit Back and Relax
Once connected, the technician will review the issue you would like resolved with you and then get to work. Once completed, the technician will confirm that you are satisfied and disconnect.
- Service Guaranteed
If we are unable to fix your problem, you will receive an immediate full refund.
If your problem re-occurs within 7 days, we will fix it again, free of charge.